Modern Drive IoT Status - Incident history

Performance Issue | PROD

2026-07-23T01:32:48.519+00:00

Type: Incident

Duration: 1 hour and 8 minutes

Affected Components: MQTT API Services, REST API Services

Jul 23, 02:41:18 GMT+0
Resolved - This incident has been resolved..

Jul 23, 01:57:10 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 23, 01:44:05 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jul 23, 01:32:48 GMT+0
Investigating - We observed a performance issue within the Cumulocity platform on the Modern Drive PROD environment. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused..

Modern Drive Prod: DB Migration

2026-07-14T08:00:00.000+00:00

Type: Maintenance

Duration: 2 hours and 35 minutes

Affected Components: MQTT API Services, REST API Services

Jul 14, 10:35:20 GMT+0
Completed - Maintenance has completed successfully..

Jul 14, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 3, 12:15:04 GMT+0
Identified - We will be performing scheduled maintenance on the **Moden Drive Prod** environment. This maintenance includes a database migration. The maintenance is scheduled for July, 14th 10.00-14.00 CEST. **No outage is expected.** During the maintenance, you may experience brief interruptions to write operations lasting only a few seconds as database components are transitioned. Additionally, application services will be restarted in a rolling fashion, which may cause short intermittent hiccups. The expected maintenance window is approximately 3-4 hours. No action is required on your end. We will post updates here as the maintenance progresses. Thank you for your patience..

Modern Drive Prod | Major Platform Outage

2026-07-02T10:49:26.639+00:00

Type: Incident

Duration: 2 hours and 50 minutes

Affected Components: MQTT API Services, REST API Services

Jul 2, 13:39:52 GMT+0
Resolved - The platform is operational again and we keep on monitoring. Additionally, we have opened a ticket to our 3rd party provider to get them involved. We close this report for now. If needed, we will open another post..

Jul 2, 10:55:15 GMT+0
Monitoring - Platform is reachable again. We are working on the root cause. .

Jul 2, 10:49:26 GMT+0
Investigating - We observed an issue within the entire Cumulocity platform on the Modern Drive PROD environment. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused..

Platform Issue | Modern Drive PROD

2026-06-26T01:44:16.626+00:00

Type: Incident

Duration: 31 minutes

Affected Components: MQTT API Services, REST API Services

Jun 26, 02:15:11 GMT+0
Resolved - This incident has been resolved..

Jun 26, 02:12:01 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 26, 01:59:48 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 26, 01:44:16 GMT+0
Investigating - We observed an issue within the entire Cumulocity platform on the Modern Drive PROD environment. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused..

Platform Issue | Modern Drive PROD

2026-06-01T23:14:03.647+00:00

Type: Incident

Duration: 3 hours and 46 minutes

Affected Components: MQTT API Services, REST API Services

Jun 2, 03:00:23 GMT+0
Resolved - This incident has been resolved..

Jun 2, 01:36:46 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 2, 00:05:13 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 1, 23:14:03 GMT+0
Investigating - We observed an issue within the entire Cumulocity platform on the Modern Drive PROD environment. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused..