Modern Drive IoT - Platform Issue | Modern Drive PROD – Incident details

All systems operational

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Platform Issue | Modern Drive PROD

ResolvedMajor outage3 hours 46 minutes

Affected

PROD

Major outage from 11:14 PM to 11:17 PM, Operational from 11:17 PM to 1:36 AM, Major outage from 1:36 AM to 1:37 AM, Operational from 1:37 AM to 3:00 AM

REST API Services

Major outage from 11:14 PM to 11:17 PM, Operational from 11:17 PM to 1:36 AM, Major outage from 1:36 AM to 1:37 AM, Operational from 1:37 AM to 3:00 AM

MQTT API Services

Major outage from 11:14 PM to 12:03 AM, Operational from 12:03 AM to 1:36 AM, Major outage from 1:36 AM to 1:42 AM, Operational from 1:42 AM to 3:00 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We observed an issue within the entire Cumulocity platform on the Modern Drive PROD environment. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.