Modern Drive IoT - Modern Drive Prod | Major Platform Outage – Incident details

All systems operational

Show current status

Modern Drive Prod | Major Platform Outage

ResolvedMajor outage2 hours 50 minutes

Affected

PROD

Major outage from 10:49 AM to 10:55 AM, Operational from 10:55 AM to 1:39 PM

REST API Services

Major outage from 10:49 AM to 10:55 AM, Operational from 10:55 AM to 1:39 PM

MQTT API Services

Major outage from 10:49 AM to 10:55 AM, Operational from 10:55 AM to 1:39 PM

  • ResolvedUTC

    The platform is operational again and we keep on monitoring. Additionally, we have opened a ticket to our 3rd party provider to get them involved. We close this report for now. If needed, we will open another post.

  • MonitoringUTC

    Platform is reachable again. We are working on the root cause.

  • InvestigatingUTC

    We observed an issue within the entire Cumulocity platform on the Modern Drive PROD environment. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.